Privacy policy

Feature Tiling WA ("we", "us" or "our") is a tiling business based at 402 Scarborough Beach Road, Osborne Park WA. We respect your privacy and only collect the information we need to quote and carry out tiling work. This policy applies to our website and to the way we handle the details you give us by phone, email or in person.

What we collect

We only collect personal information that you choose to give us. Depending on how you get in touch, this can include:

• Your name, phone number and email address.
• The suburb or address of the property where the work is needed.
• Details about the job, such as the room, rough size or budget, and any design ideas.
• Any photos of the space that you upload or send to us.
• The content of messages, emails and calls between us.

You do not have to give us your information, but without it we may not be able to prepare a quote or carry out the work.

How we use it

We use the information you give us to:

• Respond to your enquiry and prepare a free, no-obligation quote.
• Plan, schedule and carry out the tiling work.
• Contact you about your job, including questions, updates and follow-up.
• Keep records for warranty, invoicing and our own business accounts.

We do not sell your information, and we do not use it to send marketing you have not asked for.

Who we share it with

We keep your information within our business and only share it where it is needed to do the work or where the law requires it. This can include:

• Builders, suppliers or other trades working on the same job, where sharing your details is needed to complete the work.
• Service providers who help us run the business, such as our email and website hosting providers.
• Government or legal bodies, where we are required to disclose information by law.

How we store and protect it

We take reasonable steps to keep your information secure and to protect it from loss, misuse or unauthorised access. Enquiry details are received through our website host and email provider and held in our own records. We keep information only for as long as we need it for the job, our records and any legal obligations, and then remove it.

Cookies and website data

Our website uses a small amount of standard website data to load pages, embedded maps and fonts correctly. We do not use this data to identify you personally. You can set your browser to refuse cookies, though some parts of the site may not work as expected if you do.

Accessing, correcting or removing your information

You can ask us at any time to see the personal information we hold about you, to correct it if it is wrong, or to remove it where we are not required to keep it. To make a request, or if you have a question or concern about your privacy, contact us:

• Phone: 0424 420 219
• Email: noza@featuretilingwa.com.au
• Post: Feature Tiling WA, 402 Scarborough Beach Road, Osborne Park WA 6017

We will respond to your request within a reasonable time. If we cannot act on a request, we will explain why.

Changes to this policy

We may update this policy from time to time as our business or the law changes. The current version is always the one published on this page.